When you use GoSpread, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.
This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data.
This notice applies to users of GoSpread’s services anywhere in the world, including users of GoSpread’s apps, websites, features, or other services.
This notice describes how GoSpread and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the world, unless covered by a separate privacy notice:
Spreaders: individuals who refer and request transportation, food services, attractions, rental services and other services from Third Parties.
Riders: individuals who request or receive transportation, including those who receive transportation requested by another individual.
Drivers: individuals who provide, or submit applications to GoSpread to provide transportation individually or through partner transportation companies.
Partners: individuals who provide, or submit applications to GoSpread to provide services.
Renters: individuals who rent vehicles or vacation homes through the GoSpread app.
This notice also governs GoSpread’s other collections of personal data in connection with GoSpread’s services.
All those subject to this notice are referred to as “users” in this notice.
A. The data we collect:
Data provided by users to GoSpread, such as during account creation.
Data created during use of our services, such as location, app usage, and device data.
Data from other sources, such as GoSpread partners and third parties that use GoSpread.
The following data is collected by or on behalf of GoSpread:
1. Data provided by users. This includes:
User profile: We collect data when users create or update their GoSpread accounts. This may include their name, email, phone number, login name and password, address, profile picture, deposit or banking information, government identification documents, including driver’s license numbers and images, birthdate, signature, and photo. This also includes vehicle or insurance information of drivers and partners, and user settings.
Demographic data: We may collect demographic data about users, including through user surveys.
User content: We collect the information users submit when they contact GoSpread customer support, provide ratings or compliments for other users or restaurant partners, or otherwise contact GoSpread. This may include feedback, photographs or other recordings collected by users.
2. Data created during use of our services. This includes:
Location data: We collect precise or approximate location data from a user’s mobile device if enabled by the user to do so. For drivers, GoSpread collects this data when the GoSpread app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. For riders, delivery recipients, and renters, GoSpread collects this data when the GoSpread app is running in the foreground.
Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.
3.Data from other sources.
User feedback, such as ratings, feedback, or compliments.
Users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s personal data from that user.
GoSpread account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts.
GoSpread business partners through which users create or access their GoSpread account, such as payment providers, social media services, or apps or websites that use GoSpread’s APIs or whose APIs GoSpread uses.
Partner transportation companies (for drivers or delivery partners who use our services through an account associated with such a company).
Publicly available sources.
Marketing service providers.
GoSpread may combine the data collected from these sources with other data in its possession.
B. How we use personal data:
GoSpread collects and uses data to enable reliable and convenient transportation, delivery, and other products and services.
We also use the data we collect:
To enhance the safety and security of our users and services.
For customer support.
To enable communications between users.
For research and development.
To send marketing and non-marketing communications to users.
In connection with legal proceedings.
GoSpread does not sell or share user personal data with third parties for their direct marketing, except with GoSpread consent.
GoSpread uses the data it collects for purposes including:
1. Providing services and features. GoSpread uses the data we collect to provide, personalize, maintain, and improve our products and services.
This includes using the data to:
Create and update users’ accounts.
Verify drivers’ and partners’ identity, background history, and eligibility to work.
Enable transportation and other services.
Offer, process, or facilitate payments for our services.
Track and share the progress of rides and services.
Enable features that allow users to share information with other people, such as when riders submit a compliment about a driver, when recipients provide feedback for a restaurant or partner or refer a friend to GoSpread.
Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:
Using data from drivers’ or partners’ devices to help identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices.
Using device, location, profile, usage, and other data to prevent, detect, and combat fraud or unsafe activities.
Using user ratings and feedback to encourage compliance with our Community Guidelines and as grounds for deactivating drivers, restaurants, rental service providers with low ratings.
3.Research and development. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us to improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
GoSpread may use the data we collect to market our services to our users. This includes sending users communications about GoSpread services, features, studies, surveys, promotions, sweepstakes, news, updates, and events.
We may also send communications to our users about products and services offered by GoSpread partners.
We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on user location, past use of GoSpread’s services, and user preferences and settings.
GoSpread may use the data we collect to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of GoSpread or its partners.
6.Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of GoSpread’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
GoSpread may share the data we collect:
1. With other users:
For those who participate in GoSpread’s referral program, we share certain personal data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonuses.
2. At the user’s request
This includes sharing data with:
Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s trip information when they split a fare with a friend.
GoSpread business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, GoSpread may share certain data with those third parties. This may include, for example, other services, platforms, apps or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or restaurant partners or other GoSpread business partners and their users in connection with promotions, contests, or specialized services.
3. With the general public
Questions or comments from users submitted through public forums such as GoSpread blogs and GoSpread social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.
4. With the GoSpread account owner
If a user requests transportation or service using an account owned by another party, we may share their order or trip information, including real-time location data, with the owner of that account. This occurs, for example, when:
A rider uses their employer’s GoSpread for Business profile, such as when they take trips arranged through GoSpread Central.
A driver or partner uses an account owned by or associated with an GoSpread partner transportation company or restaurant.
A rider takes a trip arranged by a friend or under a Family Profile.
5. With GoSpread subsidiaries and affiliates.
We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.
6. With GoSpread service providers and business partners
GoSpread provides data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:
Payment processors and facilitators.
Background check and identity verification providers.
Cloud storage providers.
Marketing partners and marketing platform providers, including social media advertising services.
Data analytics providers.
Research partners, including those performing surveys or research projects in partnership with GoSpread or on GoSpread’s behalf.
Vendors that assist GoSpread to enhance the safety and security of its apps.
Consultants, lawyers, accountants, and other professional service providers.
Insurance and financing partners.
Restaurant partners and/or their point of sale providers.
Attractions companies partners.
7. For legal reasons or in the event of a dispute
GoSpread may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing personal data with law enforcement officials, public health officials, other government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect GoSpread’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. If you use another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.
This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
8. With consent
GoSpread may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.
E. Data retention and deletion
GoSpread retains user profile, transaction, and other personal data for as long as a user maintains their GoSpread account.
GoSpread may retain certain user data after receiving an account deletion request if necessary, such as to comply with legal requirements.
GoSpread retains user profile, transaction, and other information for as long as a user maintains their GoSpread account. For drivers and partners, GoSpread retains vehicle and background check information (to the extent permitted by law) for as long as they maintain their GoSpread account.
Riders and clients may request deletion of their account at any time through the Settings > Privacy menus in the GoSpread app, or through GoSpread Help Center. Following such requests, GoSpread deletes the data that it is not required to retain for purposes of regulatory, tax, insurance, litigation, or other legal requirements. For example, GoSpread retains location, device, and usage data for these purposes for a minimum of 7 years; while it retains such data, it may also use it for purposes of safety, security, fraud prevention and detection, and research and development. In certain circumstances, GoSpread may be unable to delete a user’s account, such as if there’s an outstanding credit on the account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, GoSpread will delete the account as described above.
GoSpread may also retain certain information if necessary for purposes of safety, security, and fraud prevention. For example, if GoSpread deactivates a user’s account because of unsafe behavior or security incidents, GoSpread may retain certain information about that account to prevent that user from opening a new GoSpread account in the future.
F. Grounds for processing
We only collect and use personal data where we have lawful grounds to do so. These include processing user personal data to provide requested services and features, for purposes of GoSpread’s legitimate interests or those of other parties, to fulfill our legal obligations, or based on consent.
We collect and use personal data only where we have one or more lawful grounds for doing so. Such grounds may vary depending on where our users are located, but generally include processing personal data:
a. To provide requested services and features
In order to provide our services, we must collect and use certain personal data. This includes:
User profile data, which we use to establish and maintain user accounts; verify user identity; communicate with users about their trips, orders, and accounts; and enable users to make payments or receive earnings.
Background trip information, which is used to verify an applicant’s eligibility to be a driver or partner
Driver and delivery partner location data, which we use to track trips and assist with navigation.
Usage data, which is necessary to maintain, optimize, and enhance GoSpread services, including to determine incentives, connect riders and drivers, and calculate costs of trips and driver earnings.
Information relating to customer support
b. For purposes of the legitimate interests of GoSpread or other parties
This includes using personal data to maintain and enhance our users’ safety and security. For example, we use personal data to prevent use of our services by users who have engaged in inappropriate or dangerous behavior, such as by retaining data of banned users to prevent their use of GoSpread’s apps. We also use usage data to prevent matching of riders and drivers for whom there is higher risk of conflict (for instance, because they have been the subject of prior complaints from other users).
This also includes purposes such as combating fraud; improving our services, direct marketing, research, and development; and enforcing GoSpread’s Terms of Service.
In addition, it includes using personal data to the extent necessary for the interests of other people or the general public, such as in connection with legal or insurance claims, and to protect the rights and safety of others.
c. To fulfill GoSpread’s legal obligations
GoSpread may share data with law enforcement regarding criminal acts or threats to public safety, or requests by third parties pursuant to legal processes.
d. With consent
GoSpread may collect and use personal data based on the user’s consent. For example, we may collect personal data through voluntary surveys. Responses to such surveys are collected on the basis of consent and will be deleted once no longer necessary for the purposes collected.
IV. Choice and transparency
GoSpread enables users to access and control the data that GoSpread collects, including through:
In-app ratings pages
GoSpread also enables users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that GoSpread restrict its processing of user personal data.
A. Privacy settings
Settings menus in the GoSpread app for riders give them the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from GoSpread. Information about these settings, how to set or change these settings, and the effect of turning off these settings is described below.
GoSpread uses riders’ device location services to make it easier to get a ride whenever they need one. Location data helps improve our services, including pickups, navigation, and customer support.
Riders may enable or disallow GoSpread to collect location data from their mobile devices through the Settings > Privacy menus in the GoSpread app. Riders and clients can enable or disallow such collections through the settings on their mobile device.
Share Live Location (riders)
Riders who have enabled GoSpread to collect location data from their mobile device may also enable GoSpread to share their location with their driver from the time the ride is requested to the start of the trip. This can help improve pickups for both drivers and riders, particularly in crowded areas.
Riders may enable or disable this feature through the Settings > Privacy menus in the GoSpread app.
Emergency Data Sharing (riders)
Riders who have enabled GoSpread to collect location data from their mobile device may also enable the Emergency Data Sharing feature that shares data with emergency police, fire, and ambulance services. Such data includes approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; the rider’s name and phone number; pickup and dropoff locations; and the driver’s name.
Riders may enable or disable this feature through the Settings > Privacy menus or the Safety Center in the GoSpread app.
Notifications: account and trip updates
GoSpread provides users with trip status notifications and updates related to activity on their account. These notifications are a necessary part of using the GoSpread app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menus in the GoSpread app.
Notifications: discounts and news
Users may enable GoSpread to send push notifications about discounts and news from GoSpread. Push notifications may be enabled or disabled through the Settings > Privacy menus in the GoSpread app.
Communications from restaurant partners
Clients who have opted in to communications from restaurant partners may stop sharing their data with each restaurant partner in their GoSpread account settings.
B. Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. iOS devices notify users the first time the GoSpread app requests permission to access certain types of data and gives users the option to grant or refuse permission. Android devices notify users of the permissions that the GoSpread app seeks before their first use of the app, and use of the app constitutes a grant of such permission.
C. Ratings look-up
After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders.
This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders. Riders can see their average rating in the main menu of the GoSpread app. Drivers can see their average rating after tapping their profile photo in the GoSpread Driver app.
Delivery partners are also rated by delivery recipients and restaurant partners.
D. Marketing opt-outs
GoSpread may opt out of receiving promotional emails from GoSpread here. Users may also opt out of receiving emails and other messages from GoSpread by following the unsubscribe instructions in those messages. We may still send users who have opted out non-promotional communications, such as receipts for rides or information about their account.
E. User data requests
GoSpread provides users with a variety of ways to learn about, control, and submit questions and comments about GoSpread’s handling of their data.
Accessing data: Users can ask for an explanation of the data we collect from them and how we use it.
Receiving data: Users can ask for a copy of data that GoSpread collects from them with their consent or as necessary to provide our services.
Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in GoSpread’s apps or driver portal. They may also ask that GoSpread change or update their data, including if they believe such data is inaccurate or incomplete.
Deleting data: Users may request deletion of their account at any time through the Settings > Privacy menus in the GoSpread app, or through GoSpread’s website.
Objections, restrictions, and complaints: Users may request that we stop using all or some of their personal data, or that we limit our use of their data. GoSpread may continue to process data after such objection or request to the extent required or permitted by law.
V. Updates to this notice
We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the GoSpread apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.