GoSpread Privacy Policy
I. Introduction
When you use GoSpread, you trust us with your personal data. We are committed to keeping that trust. That starts with helping you understand our privacy practices.
This notice describes the personal data we collect, how it is used and shared, and your choices regarding this data.
II. Overview
A. Scope
This notice applies to users of GoSpread’s services anywhere in the world, including users of GoSpread’s apps, websites, features, or other services.
This notice describes how GoSpread and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the world, unless covered by a separate privacy notice:
Spreaders: individuals who refer and request transportation, food services, attractions, rental services and other services from third parties.
Riders: individuals who request or receive transportation, including those who receive transportation requested by another individual.
Drivers: individuals who provide, or submit applications to GoSpread to provide transportation individually or through partner transportation companies.
Partners: individuals who provide, or submit applications to GoSpread to provide services.
Renters: individuals who rent vehicles or vacation homes through the GoSpread App.
This notice also governs GoSpread’s other collections of personal data in connection with GoSpread’s services.
All those subject to this notice are referred to as “users” in this notice.
A. The data we collect:
Data provided by users to GoSpread, such as during account creation.
Data created during use of our services, such as location, app usage, and device data.
Data from other sources, such as GoSpread partners and third parties that use GoSpread.
The following data is collected by or on behalf of GoSpread:
1. Data provided by users. This includes:
User profile: We collect data when users create or update their GoSpread accounts. This may include their name, email, phone number, login name and password, address, profile picture, deposit or banking information, government identification documents, including driver’s license numbers and images, birthdate, signature, and photo. This also includes vehicle or insurance information of drivers and partners, and user settings.
Demographic data: We may collect demographic data about users, including through user surveys.
User content: We collect the information users submit when they contact GoSpread customer support, provide ratings or compliments for other users or partners, or otherwise contact GoSpread. This may include feedback, photographs or other recordings collected by users.
2. Data created during use of our services. This includes:
Location data: We collect precise or approximate location data from a user’s mobile device if enabled by the user to do so. For drivers, GoSpread collects this data when the GoSpread app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.
3.Data from other sources.
User feedback, such as ratings, feedback, or compliments.
Users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s personal data from that user.
GoSpread account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts.
GoSpread business partners through which users create or access their GoSpread account, such as payment providers, social media services, or apps or websites that use GoSpread’s APIs or whose APIs GoSpread uses.
Partner transportation companies (for drivers or delivery partners who use our services through an account associated with such a company).
Publicly available sources.
Marketing service providers.
GoSpread may combine the data collected from these sources with other data in its possession.
B. How we use personal data:
GoSpread collects and uses data to enable reliable and convenient transportation, delivery, and other products and services.
We also use the data we collect:
To enhance the safety and security of our users and services.
For customer support.
To enable communications between users.
For research and development.
To send marketing and non-marketing communications to users.
In connection with legal proceedings.
GoSpread does not sell or share user personal data with third parties for their direct marketing, except with GoSpread consent.
GoSpread uses the data it collects for purposes including:
1. Providing services and features. GoSpread uses the data we collect to provide, personalize, maintain, and improve our products and services.
This includes using the data to:
Create and update users’ accounts.
Verify drivers’ and partners’ identity, background history, and eligibility to work.
Enable transportation and other services.
Offer, process, or facilitate payments for our services.
Track and share the progress of rides and services.
Enable features that allow users to share information with other people, such as when riders submit a compliment about a driver, when recipients provide feedback for a partner or refer a friend to GoSpread.
Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:
Using user ratings and feedback to encourage compliance with our Community Guidelines and as grounds for deactivating drivers, restaurants, attractions, rental and other service providers with low ratings.
3.Research and development. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us to improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
4.Marketing.
GoSpread may use the data we collect to market our services to our users. This includes sending users communications about GoSpread services, features, studies, surveys, promotions, sweepstakes, news, updates, and events.
We may also send communications to our users about products and services offered by GoSpread partners.
We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on user location, past use of GoSpread’s services, and user preferences and settings.
5.Non-marketing communications.
GoSpread may use the data we collect to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of GoSpread or its partners.
6.Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of GoSpread’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
GoSpread may share the data we collect:
1. With other users:
For those who participate in GoSpread’s referral program, we share certain personal data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonuses.
2. With the general public
Questions or comments from users submitted through public forums such as GoSpread blogs and GoSpread social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.
3. With GoSpread service providers and business partners
GoSpread provides data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:
Payment processors and facilitators.
Background check and identity verification providers.
Cloud storage providers.
Marketing partners and marketing platform providers, including social media advertising services.
Data analytics providers.
Research partners, including those performing surveys or research projects in partnership with GoSpread or on GoSpread’s behalf.
Vendors that assist GoSpread to enhance the safety and security of its apps.
Consultants, lawyers, accountants, and other professional service providers.
Insurance and financing partners.
Restaurant partners and/or their point of sale providers.
Attractions companies partners.
Rental companies partners.
4. For legal reasons or in the event of a dispute
GoSpread may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing personal data with law enforcement officials, public health officials, other government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect GoSpread’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. If you use another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.
This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
5. With consent
GoSpread may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.
a) Data retention and Deletion: GoSpread retains user profile, transaction, and other personal data for as long as a user maintains their GoSpread account.
GoSpread may retain certain user data after receiving an account deletion request if necessary, such as to comply with legal requirements.
GoSpread retains user profile, transaction, and other information for as long as a user maintains their GoSpread account. For drivers and partners, GoSpread retains vehicle and background check information (to the extent permitted by law) for as long as they maintain their GoSpread account.
GoSpread may also retain certain information if necessary for purposes of safety, security, and fraud prevention. For example, if GoSpread deactivates a user’s account because of unsafe behavior or security incidents, GoSpread may retain certain information about that account to prevent that user from opening a new GoSpread account in the future.
b) Grounds for processing
We only collect and use personal data where we have lawful grounds to do so. These include processing user personal data to provide requested services and features, for purposes of GoSpread’s legitimate interests or those of other parties, to fulfill our legal obligations, or based on consent.
We collect and use personal data only where we have one or more lawful grounds for doing so. Such grounds may vary depending on where our users are located, but generally include processing personal data:
To provide requested services and features
In order to provide our services, we must collect and use certain personal data. This includes:
User profile data, which we use to establish and maintain user accounts; verify user identity; communicate with users about their trips, reservations, and accounts; and enable users to make payments or receive earnings.
Background trip information, which is used to verify an applicant’s eligibility to be a driver or partner
Driver location data, which we use to track trips and assist with navigation.
Usage data, which is necessary to maintain, optimize, and enhance GoSpread services, including to determine incentives, connect riders and drivers, and calculate costs of trips and driver earnings.
Transaction information
Information relating to customer support
b. For purposes of the legitimate interests of GoSpread or other parties
This includes using personal data to maintain and enhance our users’ safety and security. For example, we use personal data to prevent use of our services by users who have engaged in inappropriate or dangerous behavior, such as by retaining data of banned users to prevent their use of GoSpread’s apps. We also use usage data to prevent matching of riders and drivers for whom there is higher risk of conflict (for instance, because they have been the subject of prior complaints from other users).
This also includes purposes such as combating fraud; improving our services, direct marketing, research, and development; and enforcing GoSpread’s Terms of Service.
In addition, it includes using personal data to the extent necessary for the interests of other people or the general public, such as in connection with legal or insurance claims, and to protect the rights and safety of others.
c) To fulfill GoSpread’s legal obligations
GoSpread may share data with law enforcement regarding criminal acts or threats to public safety, or requests by third parties pursuant to legal processes.
d) With consent
GoSpread may collect and use personal data based on the user’s consent. For example, we may collect personal data through voluntary surveys. Responses to such surveys are collected on the basis of consent and will be deleted once no longer necessary for the purposes collected.
III. Updates to this notice
We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the GoSpread apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.